12K BTU Portable Air Conditioner

Hi there, Thank you for your interest in GEA, this is a great question and we are happy to help! For this model portable air conditioner, the sound level (low/high) is 55/57 dbA. We appreciate you connecting with us today, we hope you find this information useful! -Garrett@GEA

Hi there! Thank you for connecting with us. This is a great question, and we are happy to provide guidance. Yes, the filter in this unit is removable and cleanable. The air filters should be cleaned at least every two weeks for your unit to operate at optimum efficiency. DO NOT operate this air conditioner without a filter because dirt and lint will clog the unit and reduce performance. To remove the filter: 1. Unplug or disconnect power. 2. Pull to remove upper filter panel. 3. Wash or vacuum the dust from the air filters. NOTE: If washed, gently shake the filter to remove the excess water and dust particles trapped in the filter. 4. Reinstall the filters. 5. Plug in or reconnect power. We appreciate you checking with us. Please feel free to reach out to us with any additional questions you may have. We hope this information helps! - Adrian@GEA

Hello, Thank you so much for the question. We hope you have been doing well and staying safe. The window kit that is included with this unit would be 20"- 46" and we wouldn't have any longer kits that would be compatible and available for this model. We apologize for any inconvenience this may cause. The awesome thing about these portables is that they can be installed in various different windows and we hope this helped out some. Best wishes! Thank you kindly for your interest. Jonathon@GEA

Hello - Thanks for reaching out to us! We are so sorry to hear that your air conditioner is not blowing any cool air, and know you must be disappointed. Please disconnect power to the unit for two to three minutes. This will reset the electronic components and hopefully restore normal functioning. Should the issue persist, please review the details of your product warranty on page 15 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000440-2.pdf. We hope this helps! - Trey@GEA

Hello - Thanks for reaching out to us, this is a great question! Yes, you can use the SmartHQ App for the one air conditioner on more than one phone. You just need to sign into the same account. So, you cannot set up more than one account on the same air conditioner but you can use the same account for the air conditioner on multiple phones. We hope this helps! - Trey@GEA

Good afternoon, Thank you for taking the time to check with us about the diameter of this exhaust hose. We are happy to provide this information for you! The exhaust hose for this model has a diameter of 5". If you have any additional questions, feel free to reach out to us again. Have a great day! Drew@GEA

Greetings! We are so sorry to hear that you are experiencing this with your new unit. We understand the inconvenience this causes, especially with these hot summer days. We are more than happy to provide guidance with your new unit. We recommend resetting this unit by disconnecting power from the unit for 2-3 minutes and reconnecting. This should revert your unit back to normal operating function. We appreciate you choosing GE Appliances for your home. We hope this information helps! Please stay cool this summer with your new GE Appliances air conditioner. - Adrian@GEA

Hello - Thanks for reaching out to us, this is a great question! To change the temperature from Fahrenheit to Celsius: Press and hold the Temperature + and Temperature - buttons simultaneously for 5 seconds to toggle between F and C mode. Hold the buttons together until the display starts blinking, then switch modes. We hope this helps! - Trey@GEA