12K BTU Portable Air Conditioner

Hi there, Thank you for connecting with us here at GEA, we are happy to provide guidance! We apologize that your Air Conditioner is not functioning properly. We recommend checking out page 13 of the user's manual to troubleshoot this issue. We have attached the link below for your convenience. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000440-2.pdf If problems persist, recommend scheduling a service appointment by a qualified technician. You can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at the link below. http://www.geappliances.com/ge/service-and-support/service.htm We hope this helps, have a great day! -Garrett@GEA

Hello! We are so grateful to have you as part of our GE Appliances family. We know it can be confusing to understand why your model is displaying a certain code, but we are always happy to assist! The Water Full indicator (“FL” on the control panel display) illuminates when the internal water tank has filled with condensed water. The air conditioner automatically turns off when the tank is full and will need to be emptied to resume operation. You can find instructions for emptying the internal water tank on page 8 of the Use & Care Manual here: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000440-2.pdf If you are using the unit in the DRY mode as a dehumidifier for an extended time, you can set the unit up for continuous draining if you prefer. See page 5, under the "Dry Mode" section, of the Use & Care Manual for instructions. We hope this helps and that you can get back to using your 3-in-1 Portable Air Conditioner in no time! Have a great rest of your week-Sydney@GEA

Hi there! We appreciate you connecting with us for your question. We are so sorry that you have experienced this error code on your unit, and we happy to provide guidance. The error code displayed on your air conditioning unit is to help service technicians quickly diagnose issues with the unit. In the event that the electronic control displays an E4 fault code, a trained service technician should be called to diagnose and correct the issue. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at the link below. http://www.geappliances.com/ge/service-and-support/service.htm Again, we apologize about your experience with this air conditioner. We understand the inconvenience this causes, especially during these hot summer days. Thank you for checking with us, and we hope this information helps! - Adrian@GEA

Hi! Thank you so much for looking to GE Appliances for your new air conditioner unit! We love that this model has a 24-Hour Timer that you can program to turn on or off between 1 and 24 hours for a continuous cool. We know how important is it to ensure your pets can stay cool during these hotter summer months, and we are happy to help! You are welcome to run this unit continuously or as long as desired. However, please note the unit will automatically shut off when the internal water tank is full. In this case, the water tank would need to be emptied in order for the unit to power back on. You can find instructions on emptying the water tank on page 8 of the Use & Care Manual (linked below). To use the 24-hour timer on this model, you can find instructions on page 4. Use & Care Manual: products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000440-2.pdf We hope this helps, and we know you will love having this GE Portable Air Conditioner in your home! Have a great weekend-Sydney@GEA

Hi there, Thank you for your interest in GEA, this is a great question and we are happy to help! For this model portable air conditioner, the sound level (low/high) is 55/57 dbA. We appreciate you connecting with us today, we hope you find this information useful! -Garrett@GEA

Hi there! Thank you for connecting with us. This is a great question, and we are happy to provide guidance. Yes, the filter in this unit is removable and cleanable. The air filters should be cleaned at least every two weeks for your unit to operate at optimum efficiency. DO NOT operate this air conditioner without a filter because dirt and lint will clog the unit and reduce performance. To remove the filter: 1. Unplug or disconnect power. 2. Pull to remove upper filter panel. 3. Wash or vacuum the dust from the air filters. NOTE: If washed, gently shake the filter to remove the excess water and dust particles trapped in the filter. 4. Reinstall the filters. 5. Plug in or reconnect power. We appreciate you checking with us. Please feel free to reach out to us with any additional questions you may have. We hope this information helps! - Adrian@GEA

Hello, Thank you so much for the question. We hope you have been doing well and staying safe. The window kit that is included with this unit would be 20"- 46" and we wouldn't have any longer kits that would be compatible and available for this model. We apologize for any inconvenience this may cause. The awesome thing about these portables is that they can be installed in various different windows and we hope this helped out some. Best wishes! Thank you kindly for your interest. Jonathon@GEA

Hello - Thanks for reaching out to us! We are so sorry to hear that your air conditioner is not blowing any cool air, and know you must be disappointed. Please disconnect power to the unit for two to three minutes. This will reset the electronic components and hopefully restore normal functioning. Should the issue persist, please review the details of your product warranty on page 15 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000440-2.pdf. We hope this helps! - Trey@GEA