5.0 cu. ft. Steam Clean 5 Burner Gas Range - Stainless Steel

Hello AS77, It's good to hear from you. Thank you so much for getting in contact with us. We are always happy to help. We have found that it is normal for the vents to let out some pretty hot air. However, if you believe it is hotter than it should be; we would recommend lowering the internal temperature of the oven. If you look to page 12 of the Use and Care manual there is step-by-step instructions on how to lower the internal temp. Here is a digital version of the manual for your convenience: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000316-3.pdf Let us know if this helped or not. Stay safe. Jonathon@GEA

Good afternoon Mat726, We would like to thank you for reaching out to us and for being part of the GEA family! We hate to hear the grate is starting to lose its gorgeous finish! We will see what we can find! Grates can lose their finish if they are not cleaned regularly or properly. To achieve the best clean, we recommend our grates be cleaned in the dishwasher, however after cleaning it is a good idea to apply a small amount of cooking oil to the grate then bake the grate in an oven at 350F for 10 minutes. This baking process protects the finish of the grate. We do not recommend repainting ranges or cooktops because they are a baked on porcelain enamel surface. When exposed to heat, painting such a surface will result in cracking and peeling after a period of time, the paint will not adhere to the porcelain. Small touch-ups are fine, though. To touch up the paint on the grate you will need to get a certain paint. We will post a link of this paint below! https://www.geapplianceparts.com/store/parts/spec/WR97X27706 We want your grate to look as good as the day you got it. So if you have any additional questions or anything, please let us know! Drew@GEA

Hi just me12, Thank you for reaching out and choosing GE Appliances! Any adjustments and service should be performed only by a qualified gas range installer or service technician. Do not attempt to repair or replace any part of your range unless it is specifically recommended in this manual. Keep in touch! Dom@GEA

Hi Angry Momma, We hate to hear that your door isn't wanting to open. We will look into this and get to the bottom of it! We checked the owners manuals and installation manuals for you. After we combed through both of them, we have some suggestions to try and fix this! We recommend making sure that the lock control option has not been activated. If this is activated none of the functions of the range will be able to operate properly. To turn this feature on or off, press and hold both the + and - pads for 3 seconds. Another recommendation is to disconnect the unit from power by either unplugging it for 30 seconds or flipping the breaker and wait a minute before flipping it back. If these troubleshooting tips do not fix the issue you would need to schedule a service technician to come diagnose and fix the issue. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm. We hope this is able to be resolved without any additional headache! If you have any other questions or concerns, please feel free to reach out to us again! Drew@GEA

Hello Misty 638, We hope you are doing well today. Thanks for getting in touch with us. We don't currently offer stove protectors from our parts store. We would also recommend to be careful when purchasing whole-stove protectors as they would have to handle the heat from the gas burners. We apologize for any inconvenience this causes. Stay safe out there. Let us know if you have other questions. Jonathon@GEA

Hi Cookies4life, We hope you are doing well. Thank you so much for reaching out to us. We are more than happy to help out. This beautiful range does allow broiling in the main oven compartment; the broiler drawer is designed to allow more capacity for the oven if needed. We recommend taking a look at page 13 of the Use and Care manual for more information and instructions on broiling. Here is a link to the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000316-3.pdf We hope this helps out some. Thanks again for contacting us. Jonathon@GEA

Hello Alexm28, Thanks for reaching out to us here at GEA! We are happy to assist you! We apologize for the issues you are having with this display error on your range. We recommend trying to reset the circuit breaker. You can unplug the range and then re-plug it back into the outlet source to see if this resets the display error. This error code can display when power is applied to the unit, but it has not been wired correctly. Contact an installer or electrician to correct the mis-wire and the oven will function normally. If this does not work we then recommend contacting our technicians. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: https://www.geappliances.com/ge/service-and-support/service.htm Please let us know if you have any additional questions! Have a good day! Del@GEA

Hi blanco2020, We are so sorry to hear that your range is preheating slowly. We have a few tricks up our sleeves to see if we can get to the bottom of this issue! First, turn off the circuit breaker for the range, wait 30 seconds, and turn it back on. This makes sure that it is not getting half power. If it was newly installed, then we recommend having the installer check the power cord to make sure it was wired to the range properly. If not newly installed, an electrician can check the power connections and power supply to the range. If you notice the issue still we would recommend scheduling to have one of our service technicians come out and diagnose the issue. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm We hope this solves your problem and have a great weekend! Drew@GEA