4.4 cu. ft. HE Top Load Washer Only

Hi there, The large 4.4 cu. ft. capacity washer helps you get more laundry done with fewer loads, so you can get back to enjoying the things you love. The stainless steel wash basket uses an infuser plate rather than an agitator, saving you space and reducing water consumption.

Good afternoon JS HD, This is a great model washer and we appreciate you being part of the GEA family! The amount of gallons of water used for a wash cycle depends on the weight of the load and the cycle that's been selected. This model has 13 different wash cycles and options so we are not able to determine the exact amount of water used without knowing the specific cycle. The water usage per cycle varies between 9-26 gallons with an average gallon usage of 18. If you would like to reach back out to us with a specific wash cycle we would be happy to find out the average usage for that cycle! Thank you again for reaching out and have a great day! Drew@GEA

Hi iluv2go, We are so sorry to hear that you are still having trouble with your fabric softener. The model you sent us shows that you have an infusor at the bottom of your tub. With models containing an infusor you should be able to take off the top circular piece of the infusor revealing a spot to put your fabric softener. Follow these steps to use this feature. 1. Measure the manufacturer's recommended amount of concentrated or "ultra" liquid fabric softener into the bottle's cap. 2. Open the sealed dispenser's tab on the Infusor and pour the softener into the dispenser. 3. After the softener has drained into the dispenser, push the dispenser tab down. 4. Continue with adding your detergent and your wash load. 5. After closing the lid, select a Fabric Softener option on the control panel of your washer. It must be selected for the fabric softener to dispense properly. This video should also help you: https://youtu.be/wDQ2En-aPaA We apologize this is causing you issues and are hopeful that this will solve your issues. Drew@GEA

Hello Iluv2go, Thank you for reaching out to us here at GEA! We are happy to assist! Here are the steps to adding fabric softener to your washer. You will pour the fabric softener into the agitator cap at the top of the agitator. There should be a fill line there for the amount required. The fabric softener dispenser automatically releases liquid fabric softener at the proper time during the cycle. Here is a link below to assist you. See page 14 for visual assistance and steps. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000255.pdf Please let us know if you have any additional questions! Del@GEA

RE: GTW490ACJ5WS washing machine. I just got off the phone with GE help line. I was told there is a fabric softner and detergent dispenser tray. Open the lid and feel under the control panel side. There will be the dispenser tray, fabric softner on the left, detergent on the right. I can feel something there. There is no way to see because it is behind the metal lip of the washer, and clearly is designed not to be pulled out. I would only see it by pushing my phone into the gap, taking a photo of it and looking at the photo. Its a purple rectangle with holes in it. Also, any chance you can address the machine LOCKING after a cycle begins and how to get the fabric softner inside? And how to know when the rinse cycle starts? Or are we supposed to stand next to the machine the entire time and then try to pry the lib open?

Hi TampaQuestions1, Thank you for reaching out to us! With Tide pods there is no need to set a specific setting. They can be put in and selected just as you would a generic detergent wash cycle. We hope this helps and have a great day! Drew@GEA

Hello, coco101, Thank you so much for reaching out to us. We really appreciate the opportunity to help. We would recommend adding the detergent before you close the lid and start the cycle. The soil level is the setting for how dirty or soiled the load is. We would definitely recommend making sure you are using the exact amount of detergent as too much can absolutely be the reason for it not dissolving. The last thing we would check is the inlet water temperature and make sure that it's hitting 120 degrees. We hope this helps out some. Let us know if you have any other questions. Jonathon@GEA

Hello Mike4788 - Thanks for reaching out to us, and we apologize for our delayed response. This is a great question! This model does not have a detergent dispenser. You must manually add detergent pods or liquid detergent to the wash tub. We hope this helps! - Trey@GEA