5.2 cu. ft. HE Energy Star Top Load Washer

Hello - Thanks for reaching out to us, and for your purchase of a new GE Appliance. We truly appreciate your choice to do business with us, and are so sorry to hear about the issue you are experiencing. Please see the following link for next steps you can take if the washer is not agitating properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17398. We hope this helps! - Trey@GEA

Hello - Thanks for reaching out to us! This is a great question! This machine is equipped with a bulk detergent reservoir that can hold approximately 75 ounces of liquid detergent for your convenience. This is enough detergent for about 50 average laundry loads, depending on what dispense amount is selected. If you have done more than about 50 loads with no change in the detergent level of your dispenser, this will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! - Trey@GEA

Hello, Thank you for connecting with us here at GEA, we are happy to help. This model does not have a volume button to change the volume of the end of cycle signal and other system tones, we apologize for any inconveniences this may cause. We hope this helps, feel free to reach out if you have any additional questions or concerns. -Garrett@GEA

Hello - Thanks for reaching out to us, this is a great question! There is not a way to prevent the control panel from coming on when the lid is opened. We do apologize for any inconvenience this may cause. - Trey@GEA

Hi there, Thank you for reaching out to us, we are happy to help! We are sorry to hear that your softener is not dispensing, we understand how this can be inconvenient. A possible cause of this can be that the Wash water is too cold or detergent packet type/quantity is incorrect. We recommend the use of High Efficiency laundry packs such as Tide PODS™ or Gain Flings™. When using delicates cycle, place detergent pack in the bottom of the basket as this will help break down the pack with the gentler agitation. Select a warmer wash temperature. if possible, to improve dissolving of detergent packets. Additionally, Liquid fabric softener/conditioner should be added to the small drawer in the rear of the washer opening. Follow the liquid fabric softener/conditioner manufacturer’s recommendations for the correct amount of softener/conditioner, based on the load size. You can find more on Liquid Fabric Softener/Conditioner Dispenser on the top of page 16 in the user's manual. We have posted the link below for you convenience. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf We hope this helps, have a great day! -Garrett@GEA

Hello - Thanks for reaching out to us! We are quite sorry to hear that the lid on your washer will not open, and know this must be so frustrating. Please see the following link for next steps you can take to address this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23192. We hope this helps! - Trey@GEA

Hi there! Thank you for choosing GE Appliances for your home. We are so sorry that you are experiencing this with your washer, and we understand the inconvenience this causes. We are happy to help. We recommend resetting your washer by disconnecting power from the unit for 2-3 minutes and reconnecting. This should revert your washer back to normal operating function. If the reset does not change the status of your unit, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at the link below. Since your appliance is under a year old, you are still under warranty and this service trip will be free of charge if needed. http://www.geappliances.com/ge/service-and-support/service.htm We appreciate you checking with us, and we hope this helps! - Adrian@GEA

Hello - Thanks for reaching out to us, this is a great question! Select the Deep Fill feature for loads where extra water is desired. The Deep Fill feature is recommended for special case loads only, not for typical use. Press and release the Deep Fill button once before starting the cycle to add 3 addition gallons of water to the wash load. Holding the Deep Fill button for 3 seconds will provide the deepest fill level possible; this will increase cycle time due to the additional time it takes to fill the washer. To cancel the option if desired, press the Deep Fill button again. We hope this helps! - Trey@GEA