Aaron's FAQs

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Frequently Asked Questions

Yes. If you have not received your merchandise, you can contact us at 1-888-333-3785 to cancel your order. The refund will be applied to the card you used to make the first payment.

Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund.

No, but your item must be returned with all the accessories.

Your local store will call you to schedule delivery of your merchandise.

If you notice that your merchandise is damaged, please contact your local store immediately.

After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.

Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation".

Please go to account.aarons.com, click on "Register" and follow the instructions.

Go to account.aarons.com, select "Click here to reset your password", and follow the instructions.

Please contact us at 1-888-333-3785.

Please contact your local store to make a payment arrangement.

Aaron's will not use your banking information for payment without your authorization. If you are interested in online payments, please go to account.aarons.com and click on "Register". If you would like to sign up for Aaron's EZPay, our recurring payments program, please contact your local store.

The 120 days Same as Cash option is available to online customers except those in California. In California, the Same as Cash option is 90 days.

Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.

No, your first payment for an online order must be made using a debit or credit card. Once the first payment is made, your local store will accept cash, checks, money orders, and all major credit cards, or you can continue to pay online.

Aaron's offers a Limited Extended Warranty for an additional 60 days after ownership (except in NC). In addition, in some states, the Aaron's Club program offers paid out product service protection to members for up to one year after ownership for a monthly fee. Contact your local store for details.

If you need service or repair, contact your local store.

We accept US-issued identification including Driver's License, government-issued Green Card, government-issued ID card, Military ID, Passport, Residential Alien Card & State ID card. Matricula Consular are not accepted as ID for an online transaction.

Your item will be new. There are no pre-leased items available on Aarons.com at this time.

Online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit Aaron's Store Aaron's Store Locator

Your social security number is used to process your application for approval.

As part of the online approval process, Aaron's will check credit history and creditworthiness and rely upon consumer reports and information obtained from third-parties in considering your application. However, there is NO credit needed to lease from Aaron's. Aaron's minimum lease requirements include a verified source of income, residence and 3 references. Leasing online does require that you provide additional information.

The local store will be delivering your selected item(s) to the home address you provided. The local store will also take care of any needs that come up in the future after your delivery has been made.

Unfortunately, there are a few areas that we are unable to service. In the future, we hope to add processes that will allow us to deliver outside of our current service areas.

1 Taxes and applicable fees calculated at store.

2 Group pricing may vary based on availability of individual items.

This Quote does not constitute a lease agreement or a receipt of purchase. You must provide qualifying information to lease the merchandise and complete an approval process, which includes but is not limited to completing a Lease Order Form and providing a verified source of income, residence, and three references. Prior to receipt of the merchandise, accepted applicants must sign a Lease Agreement and other documentation, which contain additional terms. The transaction advertised is for a rental purchase agreement, lease purchase agreement, rent to own agreement, consumer rental purchase agreement, lease agreement with an option to purchase or lease where applicable. Ownership of leased merchandise is not acquired until you pay the Total Cost of Ownership for Term or you exercise an early purchase option. Ownership is optional. The Quote is valid through the end of the current month or shorter period specified for special promotional offers. Not all services and benefits available in all states. Some transactions may require an additional delivery fee. Not responsible to print or typographical errors. All merchandise is new, unless marked pre-leased or clearance. Prices, certain brands, and models may vary at some stores. Advertised savings compared to normal monthly lease rate over full term of lease agreement. Advertised savings and lease rates valid only at participating locations. Limited quantities available of some merchandise. No rainchecks on special promotional offers. MA & RI EPO = total cash price less 50% of lease portion of total initial payment and renewal payments made. Aaron’s requires a minimum lease period of 4 months and 15 days on all 12 month leases, 5 months on all 18 month leases, and 6 months on all 24 month leases in the following states: AK, CO, CT, DE, HI, NE, NH, NJ, NY, OK, OR, SC, VT, WY. Tax amounts are estimates and may vary. Group pricing may vary based on availability of individual items

 
Aaron's, Inc., Furniture Rent & Lease, Atlanta, GA

*"Gets You Started" offer does not reduce the cost of lease services.  U.S. ONLY - Start new agreement with payment option 12 months or longer at a participating store and pay $7 at signing, OR start new agreement online and pay $7 at signing if monthly payment is $139.99 or less. For lease online items with monthly payment more than $139.99, pay $25 at signing. Normal monthly payments will begin on date and in amount stated in agreement. Normal monthly payments will depend on merchandise selected. Online offer only applies to agreements that are completed online and does not apply to online quotes. Some restrictions apply. Valid November 20-27, 2017 only.

CANADA - Start new agreement with payment option 12 months or longer at a participating store before 10:00 a.m. on 11/24, and pay $10 at signing. Offer does not reduce the cost of lease services, OR start new agreement with payment option 12 months or longer at a participating store after 10:00 a.m. on 11/24, or all day on 11/25 or 11/27, and get up to $50 off first month's payment.

*Transaction advertised is for a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease where applicable.  Ownership of leased/rental purchase merchandise not acquired until all required payments are made or early purchase option is exercised. Ownership is optional. Not all services and benefits or merchandise available in all states/provinces. Delivery fee may apply to cash purchase. Set-up does not include connection of gas or water. Merchandise selection, including prices, brands, and models, may vary at some stores and online. Merchandise advertised is new, unless marked pre-leased or clearance. Leasing online is not available in all areas or in Canada. Advertised savings based on total number of months to own. Advertised savings and lease payments valid only at participating stores while supplies last. Limited quantities available of some merchandise. No rainchecks on special promotional offers. MA & RI EPO = total cash price less 50% of lease portion of total initial payment and renewal payments made. In NC the final payment will be an amount greater than the normal monthly payment as stated in the lease agreement. Aaron's has no control over and cannot influence how credit bureaus treat information. Not responsible for typographical errors, or computer error, electronic or technical malfunctions or failures of any kind with promotions. Lawn mowers and Lawn tractors are excluded from Lifetime Reinstatement benefit. Web based services and content require high speed internet and separate third party paid subscriptions. Some restrictions apply. 

Delivery time depends upon inventory availability in local area, freight schedules to local stores, and in some cases the shipping address. Delivery may be delayed if Aaron's cannot confirm customer's information or cannot reach customer to arrange delivery. Aaron's may exclude merchandise from Express Delivery (where available) due to local merchandise restrictions at our discretion. Same day delivery limited to in-stock merchandise ordered by 4 p.m. with approved agreement.

EZ Pay requires credit or debit card and Authorization Form for automatic payments. Card will be charged in amounts and on dates explained in Authorization Form. If card payment is declined for any reason, customer must make alternative payment arrangements for on-time payment. At participating stores only. Some restrictions apply.

++120 Days Same as Cash - For new agreements with payment option longer than 6 months at a participating store, if you payout your merchandise within 120 days you will pay the cash price, plus tax and applicable fees (if any). Does not apply in a limited number of stores.  Does not apply in California.

++For California residents - if you payout your merchandise within 90 days you will pay the cash price, plus tax and applicable fees (if any).

"No Credit Needed" does not mean or imply that no inquiry will be made of credit history or creditworthiness. It means that this is not a credit transaction. Aaron's may check credit history and creditworthiness, but no established credit history is necessary. Aaron's minimum lease requirements include, but are not limited to, a verified source of income, residence, and 3 references. Leasing online requires additional information.

LOW PRICE GUARANTEE applies in-store only to identical merchandise (for example, brand, make, model, warranty, features, and accessories) from Local competitor in stock and available today comparing Aaron's total cost of lease ownership to Local competitor's advertised total cost of lease ownership valid on day you lease from Aaron's. Claims for $100 cash must be made on day of lease and requires a copy of offering Local competitor's advertisement or price ticket for such identical merchandise. Low Price Guarantee does not apply to website prices, limited quantity sales, pricing errors, mail-in offers or rebates, competitors' service prices, clearance, or out-of-stock and open box items. "Local competitor" means specialty lease to own stores within a 25 mile radius of Aaron's store requested to price match. See store for additional details.

©2017 Aaron's, Inc. All Rights Reserved.

 

 

 

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