Aaron's 5900 East Virginia Beach Blvd.Norfolk, VA 23502

Frequently asked questions

• How does lease to own work at Aarons?
  Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise.
  
  Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise.
  
  Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.
  
  You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
• What is the process? How do I get started?
  Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
• What do I need to apply?
  When you apply online at Aarons.com you may be asked for the following
  
  • Name and contact information (address/phone)
  • Residence information
  • SSN
  • Government issued ID
  • Income information
  • References contact information, if applicable
  
  To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
  
  • Name and contact information (address/phone)
  • SSN
  • Government issued ID
  • Income information
  • Residence Information
  • References contact information, if applicable
• How long will it take for my item to arrive?
  Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
• How will my merchandise be delivered?
  Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
• Can I track the delivery of my item?
  After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
• Will Aaron’s move my merchandise?
  Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
• What forms of payment do you accept?
  Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
• How does Aaron's Low Price Guarantee work?
  If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
• What is meant by “no credit needed?”
  “No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
• Do I have to have a local store?
  Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
• What is Aaron's return policy?
  Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
• What is Aaron’s EZPay?
  EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
• What is Aaron’s Club?
  Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.