Frequently Asked Questions

Program
How does lease to own work at Aarons?
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise.

Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise.

Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.

You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
  • Name and contact information (address/phone)
  • Residence information
  • SSN
  • Government issued ID
  • Income information
  • References contact information, if applicable

To apply in-store or find out your in-store Leasing Power at apply.aarons.com you may be asked for the following:
  • Name and contact information (address/phone)
  • SSN
  • Government issued ID
  • Income information
  • Residence information
  • References contact information, if applicable
Do I need a Social Security Number to apply for a lease?
No, please visit your local store for assistance if you do not have a SSN.
Why is my Social Security Number required to lease online?
Your social security number is used to process your application for approval.
How long does my approval last?
Your approval for your in-store Leasing Power through apply.aarons.com will last for 60 days from the time of approval. Your Aarons.com approval for an online lease will last for 7 days.
Do you charge an application fee or any other up-front fee?
Aaron’s does not charge an application or processing fee.
How much in-store Leasing Power™ will I be approved for?
It depends. Applicants are evaluated on an individual basis and we look at many data points, including credit information and income to determine approval amounts. These data points will indicate whether an Aaron’s lease would be a good fit and, if so, the approved in-store Leasing Power amount.
Delivery
How will my merchandise be delivered?
Your local store will call you to schedule delivery of your merchandise.
What should I do if my item is delivered damaged?
If you notice that your merchandise is damaged, please contact your local store immediately.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation".
Payment
How can I set up an account to make my payments online?
Please go to account.aarons.com, click on "Register" and follow the instructions. You can also sign up for EZPay automatic payments by contacting your store.
What should I do if I can't remember my password to make an online payment?
Go to account.aarons.com, select "Click here to reset your password", and follow the instructions.
What should I do if I am locked out of my online payment account?
Please contact us at 1-888-333-3785.
How do I make a payment arrangement?
Please contact your local store to make a payment arrangement.
Will Aaron's be using my bank information to auto-draft payments from my account?
Aaron's will not use your banking information for payment without your authorization. If you are interested in online payments, please go to account.aarons.com and click on "Register". If you would like to sign up for Aaron's EZPay, our recurring payments program, please contact your local store.
Do you offer a same as cash option? How does it work?
For new agreements with a lease ownership plan longer than 6 months, if you payout your merchandise within the applicable same as cash period, you will pay the cash price, plus tax and applicable fees (if any). The same as cash period varies by location but is generally 120 day. For California residents the same as cash period is 90 days for all rental purchase agreements.
Do I have the option of buying the product before my lease term ends?
Yes. You can purchase the product at any time. If your ownership plan is longer than 6 months, you can take advantage of Aaron’s same as cash option. For those new agreements with a payment option longer than 6 months, if you payout your merchandise within the applicable same as cash period, you will pay the cash price, plus tax and applicable fees (if any). The same as cash period varies by location but is generally 120 days. For California residents the same as cash option is 90 days for all rental purchase agreements.

In addition, after the same as cash option expires, you can purchase the merchandise for more than the cash price but less than the total of remaining lease payments, as described in your lease agreement. This early purchase option amount varies by state and is explained in the lease agreement.
What if I plan to pay out my lease later?
Even if you intend to purchase later, regular lease renewal payments must be made. Remember you are leasing the merchandise you selected until you make all payments or complete an early purchase option.
What forms of payment do you accept?
Aaron's accepts cash, checks, money order, and all major credit cards at most locations.
Do I have the option of paying cash for my first payment?
Yes! If you are purchasing your product in-store, we accept cash for your first and all subsequent payments. If you are starting your agreement online, your first payment must be made using a debit or credit card. Once the first payment is made, your local store will accept cash, checks, money orders, and all major credit cards, or you can continue to pay online.
What does Aaron's mean by total cost of ownership?
The total cost of ownership includes the cash price of the merchandise plus the cost of lease services. It is the total of all scheduled lease renewal payments. You will also be responsible for applicable tax.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash!†
What if I can no longer afford my payments?
We understand that unexpected situations come up that may prevent you from keeping your merchandise. If you find yourself unable to continue with your lease, please feel free to call Customer Service to discuss your options 1-800-950-7368.
What is lifetime reinstatement?
Lifetime reinstatement is a benefit we offer to our lease to own customers. If for any reason you can not make your lease renewal payments, you can return your merchandise. Then when you’re ready to pick your lease back up, you start where you left off with the same or comparable value merchandise. Lifetime reinstatement does not apply to lawn equipment.
Credit
What is meant by "no credit needed?"
"No Credit Needed" means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Does Aaron's even check my credit?
As part of our digital approval processes, Aaron’s will check credit history and creditworthiness and rely upon customer reports and information obtained from third-parties in considering your application. Aaron’s minimum in-store lease requirements include a verified source of income, residence and 3 references. Leasing online or getting approved through apply.aarons.com requires additional information.
How is a lease different than a credit transaction, financing or a loan?
An Aaron’s lease is not credit. With a credit transaction, financing, or a loan, you make a purchase with borrowed money that must be repaid, often with interest. In a credit transaction, you owe for the balance of your debt even if you are no longer in possession of the merchandise. With a lease, you sign an agreement to lease merchandise from Aaron’s. Aaron’s owns the merchandise, but you can take ownership after making all required lease payments or through an early purchase option. And, if you choose to return the merchandise before you complete your ownership plan, you don’t owe anything more on the merchandise if you are current on your payments when it is returned according to the terms of your agreement.
Does Aaron’s charge interest?
You are leasing to own your merchandise, not financing the purchase with Aaron’s. So, there is no interest charged like in a credit transaction. However, your total cost of ownership does include the cost of leasing which is the amount Aaron’s charges you in addition to the retail price of the merchandise for all of the services and benefits of leasing to own with Aaron’s. So, your total cost of ownership will be more than the retail price. The retail price, the cost of leasing, and the total cost of ownership are clearly disclosed for each product on Aarons.com and in your lease agreement.
Will a lease application impact my credit?
Applying for a lease with Aaron’s should not impact your FICO score; however, we do look at credit bureau reports, and this inquiry may appear on your credit report.
Is this a hard or soft hit on my credit?
Aaron’s will only make soft inquiries to the Big Three Credit Bureaus (Transunion, Experian, & Equifax). Other secondary bureaus, however, do not offer this option, and inquiries to those bureaus (none of which prepare FICO scores) may be considered hard inquiries.
What is the difference between a hard and a soft credit inquiry?
An inquiry occurs any time an individual or business requests a copy of a person’s consumer report – also known as a credit report. The bureaus keep a record of all inquiries made. Creditors and scoring models could consider inquiries a negative factor in a consumer’s report. On a soft inquiry, the inquiry is only visible to the consumer if requesting a copy of their own consumer report, whereas a hard inquiry can be seen by other credit reporting agencies. Because select scores are built using the data from consumer reports, a soft inquiry should not be seen by scoring algorithms and should not impact credit scores.
Does Aaron’s report to credit bureaus? Can I build up my credit by doing a successful Lease?
No. We do not currently report to credit bureaus. Aaron’s provides a rent to own program, not credit. Only the credit bureau or consumer reporting agency can tell you how a particular reported transaction will impact its credit score.
General
What forms of ID are accepted when leasing online?
We accept US-issued identification including Driver's License, government-issued Green Card, government-issued ID card, Military ID, Passport, Residential Alien Card & State ID card. Matricula Consular are not accepted as ID for an online transaction.
Will my item be new or pre-leased when shopping online?
Your item will be new when leasing online. For some stores, you can also view preleased options online and then visit your local store to start the lease. When shopping in-store, you can choose from both new and preleased merchandise.
Why isn't the lease online option available in my area?
Online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator.. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
Store
Why do I need to be associated with a store if I am leasing online?
The local store will be delivering your selected item(s) to the home address you provided. The local store will also take care of any needs that come up in the future after your delivery has been made.
Warranty
Does my item come with a warranty?
Aaron's offers a Limited Extended Warranty for an additional 60 days after ownership (except in NC and WA). In addition, in some states, the Aaron's Club program offers paid out product service protection to members for up to one year after ownership for an additional monthly membership fee. To contact your local store, please visit our Store Locator.
What if I need service on my merchandise while I am leasing it?
If you need service or repair, contact your local store. Our Store Locator. can help you out.
Order cancellation
Can I cancel my order before delivery?
Yes. If you have not received your merchandise, you can contact us at 1-888-333-3785 to cancel your order. The refund will be applied to the card you used to make the first payment.
Returns
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
Do I need to return my item in its original packaging?
No, but your item must be returned with all the accessories.