Aaron's Coronavirus (COVID-19) Message
At Aaron’s, we always strive to do what is right by our team members, customers, and the thousands of communities we serve every day, including your hometown. In light of the Coronavirus (COVID-19) situation, I would like to share with you the steps that we are taking as an organization to safeguard everyone’s health and well-being.
At the heart of our decision-making is the guidance provided by the Centers for Disease Control (CDC) to ensure that we are doing everything we can to implement necessary preventative measures. The Aaron’s Crisis Management Team, which assembled a few weeks ago, has put into action the measures outlined below and is continuing to develop additional ways to keep our team members, customers, and communities safe. We’ve always been proud of the cleanliness and operations of our stores, and we know that keeping them clean and sanitized is even more important now.
Caring for our team members
Aaron’s employs and cares for more than 10,000 team members across the United States and Canada. We take this obligation very seriously and know that the decisions we make as a major employer not only directly impact our Aaron’s team members, but also, their families. From the start, we have made it a point to inform, educate and remind our team members about what they can do to prevent the spread of the COVID-19 virus. Aaron’s is following the guidelines provided by the CDC and has increased the frequency of our everyday cleaning practices, including high-touch areas. Our Human Resources team is fully engaged and ready to work with each team member as necessary.
Caring for our stores and merchandise
In addition to our existing daily cleaning and quality assurance procedures, we are adding frequency to the most critical areas in our stores. We are increasing the time spent cleaning and sanitizing high traffic areas like our entrances, front counter, customer kiosks, and restrooms. Critically, we are highly focused on ensuring that all merchandise is inspected, sanitized, and ready for delivery. We have always had a rigorous quality assurance process for our merchandise, and, rest assured, we will not waver in our commitment to those high standards to ensure our merchandise is clean and safe for you and your families.
Caring for our customers
As always, Aaron’s will continue to provide our red-carpet delivery service for our customers, and we are taking precautions to ensure we deliver your merchandise in a safe way for you and your family to enjoy. We are also working hard to ensure that we have sufficient inventory of products that you may need during this time so that you and your family can have peace of mind and less to worry about. If you have questions or concerns about your delivery, your products, or your account, please contact your local store. Remember that Aarons.com is open 24/7 to serve your needs.
I want to thank you for your support and understanding during this turbulent time. As always, we make every effort to support our team members, customers and the communities we serve with the highest service possible.
Thank you,
Douglas Lindsay
President