5.3 cu. ft. Self Cleaning Electric Convection Range with Ceramic Cooktop - Stainless

Hi there Roberta Cotton, We are sorry to hear that you are having a heating issue with this range and are happy to look into this! We completely understand your concern with your range taking longer than it should to preheat. Your range has been designed to maintain a tighter control over your oven's temperature. You may hear your oven's heating elements click on and off much more frequently than in older ovens, this is the convection fan. Not to worry, that is a normal sound. This achieves better results during baking, broiling, and self-clean cycles. This link has additional information about preheating and some common preheat times. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540 If this does not explain any of the issues you are having and you still notice these issues, it might be something more in depth than we are able to diagnose without checking the unit out. If you would like to, you are more than welcome to reach out to us again with additional information regarding the circulating fan and heating and we will do all we can. You may also schedule a service if it doesn't seem like what we described is the issue you are having. One of our experienced service technicians will be more than happy to come and diagnose the problem! You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm Please let us know if we are able to help further. We are just a few clicks away! Have a great day! Drew@GEA

Hi there Wildel, Thank you for being part of the GEA family! This is a beautiful model range and we are more than happy to help you with this question! Yes, this model has an automatic light in the oven. When the door is opened the oven light will illuminate. There is also a switch that allows you to turn the light on when the oven cavity is closed to check on your food with better lighting! We hope this helps and have a great day! Drew@GEA

Hi Cost Conscious Baker, Thanks so much for checking in and asking us this amazing question. We are more than happy to help. You can check out the kWh ratings inside the Quick Spec manual. This beautiful range has two ratings for 240v and 208v; they are (12.5 and 9.4). Here is a link to the manual for your convenience: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JB655DK_c2.pdf Thank you so much for your interest. We hope to hear from you again. Jonathon@GEA

Hi Clg923, We are sorry your light is not illuminating and we are happy to help. After looking through diagnostics we recommend disconnecting the power to the unit at the breaker or the fuse box and wait a minute before reconnecting. If the issue has not been fixed after trying this we recommend scheduling a service technician to come out and diagnose the problem. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm We hope this helps and have a great day! Drew@GEA

Hi Jjusmc, This is a great question and thank you for reaching out to us. This is normal, your range cycles the heating elements by turning relays on and off to maintain the oven temperature to ensure an evenly cooked final product. We hope this helps! Drew@GEA

Hello SED13 - Thanks for reaching out to us, this is a great question! Press the Bake or Convection Bake pad, use the + and - pads to set the desired temperature, and then press Start. Preheating is generally recommended when using these modes. Unfortunately there is not a way to adjust the default temperature setting that displays after you initially select your cooking mode. We apologize for any inconvenience this may cause. - Trey@GEA

Hi, Susan321 Thank you so much for getting in touch with us. We would be glad to answer this question for you. We currently don't have an electric range that would have a smooth radiant cooktop that is white in color. We apologize for any inconvenience. We hope you stay safe and take it easy! Let us know if you need any more help. Jonathon@GEA

Hello Lina20, thank you for contacting us. This is a great question that we're happy to answer. Both the cooktops on these ranges are black. However, neither range has a hidden bake element. If you're wanting a hidden bake element, we recommend checking out model PB935YPFS. You can see this range here: https://www.geappliances.com/appliance/GE-Profile-30-Smart-Free-Standing-Electric-Convection-Fingerprint-Resistant-Range-with-No-Preheat-Air-Fry-PB935YPFS - We hope this is useful information! - Guy@GEA