17.5 cu. ft. Top Mount Refrigerator - Stainless

Hello - Thanks for reaching out to us, this is a great question! We do not rate the sound level of our refrigerators or freezers, which means we are unable to provide a decibel level for while they are running. If you feel your refrigerator or freezer is too loud or is making an unusual sound, visit our troubleshooting page here: https://www.geappliances.com/ge/service-and-support/refrigerators-freezers.htm. We hope this helps! - Trey@GEA

Hello Curtis G, Thank you for reaching out to us here at GEA! We are always happy to assist you! We thank you so much for being apart of the GEA family! We highly recommend the refrigerator stays in an upright position during moving. To prevent the doors from opening while moving, secure them to the case with tape. This information can be found in our use and care manual on page 8. We have enclosed the link below for additional assistance. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60780-2.PDF Please let us know if you have any additional questions! Have a great day! Del@GEA

Hello Bnanci, Thanks so much for reaching out to us and being apart of the GE Appliances family. We apologize for the delayed response and for the freezer not hitting those recommended temperatures. We are happy to help you out to the best of our ability. The most common step is making sure that the freezer door is closed and sealed fully as to not allow hot air in. We also recommend taking a look at this support page that goes over a lot of the troubleshooting reasons for refrigerators not hitting the set temperature. Make sure to copy and paste this link into your web browser: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 If all of the above steps are followed and the freezer section is still not hitting the desired temperature then we absolutely recommend getting service to the home. We hope this helps! Jonathon@GEA

Hey Angellyna, Thank you for contacting us! We're sorry to read that you're having a hard time pulling the glass out. We know how annoying spills can be to clean up and we're be happy to help. If you are referring to the shelf that sits atop your refrigerator drawers, page 7 of your owner's manual offers instructions on removal. For instructions on how to remove the compartment shelves, you can look at page 6 of the owner's manual. You can view your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf We hope this helps! If you have any more questions, please reach out to us via social media or e-mail and a member of our team will be happy to help. - Guy@GEA

Hello Dave, Thanks for the question as well as the interest. We are very glad to assist. The GTS18GTNRBB is not garage ready. You may want to take a look at our garage ready refrigerator model GTS19KGNRBB: https://www.geappliances.com/appliance/GE-19-2-Cu-Ft-Top-Freezer-Refrigerator-GTS19KGNRBB Please feel free to contact us at any time. We are always glad to help. Sincerely, Richard at GEA

Hi there, Thanks for reaching out! We're sorry to hear about this, we know that this must be frustrating for you. Based on page 5 of your Owner's Manual, we found the following: When placed correctly on the shelf supports, the shelf will stop before coming completely out of the refrigerator and will not tilt when you place food on it or remove food from it. Just in case, we'd check to make sure that these shelves were not inserted backwards. The shelves that come with the unit should not allow for this large of a gap near the back of the unit if they are installed correctly. You can also view your Owner's Manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60780-2.PDF If you'd like to search for parts for your refrigerator, you can choose your model from the following list. You'll need to locate your complete model number to ensure that you're looking at the correct diagram for your unit. https://www.geapplianceparts.com/store/parts/KeywordSearch?q=GTS18GSHSS If you need help locating your model and serial numbers, you can click here to view a diagram that may help: https://www.geappliances.com/ge/find-model-serial-number/top-freezer-refrigerators.htm We hope that this helps! Stay safe.

Hello CWPOETIC - Thank you for reaching out to us regarding your refrigerator. We are sorry to hear that it stopped working and we are glad to assist. Please make sure the unit is getting power. If it does, service is recommended. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. We apologize for any inconvenience it has caused.

Hi fridgebuyer69 - Thanks for choosing GE! For colder freezer, turn the knob clockwise toward. The fresh food control regulates how long the compressor runs, and in effect, how cold both compartments can become. The video at the following link shows how to adjust the temperature controls on Top Mount refrigerators: https://youtu.be/Fk8X4jsGNfg We hope this is helpful. Keep in touch!